Most hospital CDI specialists work a Monday-Friday day shift with assigned units (ICU, Med-Surg, specific service lines). A typical day:
Morning: Log in to the CDI software (Optum CDI, 3M CDI, Solventum CDI, Nuance CDI), pull the patient list for your assigned units. Review new admissions and patients with documentation gaps from prior days. Read physician notes, progress notes, nursing assessments, lab results.
Mid-morning: Issue queries via the EHR's secure messaging or the CDI software. Each query must follow the compliant query format: present the clinical findings, ask the open-ended question, list multiple clinically reasonable options including "unable to determine." Don't lead the physician.
Afternoon: Walk the floor or attend unit huddles to maintain physician relationships (CDI is fundamentally a relationship role). Review query responses. Update CDI software with new clarifications. Coordinate with coders on case-level questions.
End of day: Record productivity metrics (charts reviewed, queries issued, query response rate). Most hospital CDI programs expect 12-20 active chart reviews per day. Submit any required reports to the CDI manager.
Productivity expectations vary. Concurrent CDI typically targets 12-20 active inpatient reviews per day. Retrospective CDI (review after discharge) handles higher chart counts. Outpatient CDI (CCDS-O credential) reviews physician practice and clinic notes for risk adjustment work.